1. Reservation Deposit
To secure your place on a Wild Fit Free (WFF) retreat, a non-refundable deposit of USD 1,000 per guest is required at the time of booking.
As each retreat has limited availability and requires significant advance commitments with accommodation providers, activity operators and other suppliers, this deposit is non-refundable, subject to applicable consumer law.
Your booking is confirmed only once the required deposit has been received.
2. Final Payment
The remaining balance of your retreat package is due within 90 days of your booking date, unless otherwise agreed in writing by WFF.
If full payment is not received by the due date:
- WFF reserves the right to cancel your booking.
- Your reserved place may be offered to another guest.
- The USD 1,000 per-guest deposit paid will be forfeited.
WFF will send a reminder at 60 days and a last reminder at 7 days. No reminders are guaranteed to be issued, and it remains the guest’s responsibility to ensure payment is made on time.
3. Cancellation Refund Scale
All guest cancellations must be submitted to WFF in writing. The refund payable depends on how far ahead of the retreat start date the cancellation is received:
- 91 days or more before the start date: a full refund, less the USD 1,000 per-guest non-refundable deposit.
- 61 to 90 days before the start date: a 50% refund of the total trip cost.
- 31 to 60 days before the start date: a 25% refund of the total trip cost.
- 0 to 30 days before the start date: no refund. The USD 1,000 per-guest deposit remains transferable.
The USD 1,000 per-guest deposit is non-refundable in every case, subject to applicable consumer law. As WFF enters into non-refundable agreements and makes substantial advance payments to accommodation providers, transport companies, restaurants, activity operators and other suppliers on behalf of our guests, we are unable to recover these costs once commitments have been made.
4. Booking Transfers
If you are unable to attend your booked retreat, WFF may, at its sole discretion, allow your booking to be transferred to another person nominated by you, provided:
- WFF is notified in writing at least 45 days before the retreat commences;
- The replacement guest satisfies all booking requirements;
- Any outstanding balance has been paid in full; and
- Any additional costs incurred as a result of the transfer are paid by the original guest.
Approval of booking transfers is not guaranteed.
5. Travel Insurance
WFF strongly recommends that every guest purchases comprehensive travel insurance immediately after confirming their booking.
Your policy should provide cover for cancellation due to illness, injury, family emergencies, airline disruption, adverse weather, natural disasters, travel restrictions, visa issues and other unforeseen events.
Travel insurance is the guest’s primary financial protection against cancellation losses.
6. Changes by Wild Fit Free
While every effort is made to operate each retreat as advertised, WFF reserves the right to modify itineraries, activities, accommodation or schedules where necessary due to circumstances beyond our reasonable control or where changes improve the overall guest experience.
Such changes do not entitle guests to a refund.
7. Retreat Postponement or Cancellation by WFF
Wild Fit Free reserves the right to postpone or cancel a retreat where necessary, including but not limited to:
- Minimum guest numbers not being achieved;
- Extreme weather events;
- Natural disasters;
- Government travel restrictions;
- Public health emergencies;
- Force majeure events;
- Supplier failure;
- Safety or security concerns.
Should WFF cancel a retreat before it commences, guests will be offered one of the following options:
- Transfer to another available WFF retreat;
- Receive a credit towards a future WFF retreat; or
- Receive a refund of all monies paid directly to WFF.
WFF shall not be liable for any third-party expenses incurred by guests, including but not limited to flights, visas, passports, travel insurance, airport transfers, independently booked accommodation or any other personal travel costs.
8. No-Show
Guests who fail to arrive for their retreat, arrive after the scheduled commencement or leave the retreat early will not be entitled to any refund, credit or compensation.
9. Acceptance of this Policy
By paying the required deposit or any subsequent payment, you acknowledge that you have read, understood and accepted this Cancellation Policy and agree to be bound by its terms.
Wild Fit Free appreciates your understanding and looks forward to providing you with an exceptional luxury retreat experience.